Orders & returns

Scope and return eligibility

This policy applies to direct purchases from phlirtbeauty.com, sold by N Cosmetics LLC, doing business as PHLIRT Beauty. Purchases from another retailer are normally handled under that retailer's policy, without affecting rights against any legally responsible party.

For a change of mind, request a return within 30 calendar days after delivery. Eligible items must be unused, unopened, in resaleable condition, and returned with original packaging, intact hygiene seals where supplied, included accessories, and proof of purchase. An order number or another reasonable record can establish purchase; an original paper receipt is not the only acceptable proof.

The conditions for voluntary returns do not limit remedies for an item that is defective, damaged in transit, incorrect, materially misdescribed, recalled, or otherwise subject to a mandatory remedy.

Hygiene exclusions and final-sale items

For voluntary change-of-mind returns, we do not accept opened or used cosmetics, mascara, eye-area products, skincare, haircare, or personal-use applicators where the hygiene seal or protected packaging has been opened. A factory defect is not excluded merely because it was discovered after opening.

Personalized goods and items clearly marked "final sale" before purchase are excluded from voluntary returns unless we expressly promise otherwise. A discounted item is not automatically final sale. Gift cards, if offered under separate terms, are not ordinarily redeemable for cash except as required by law. These exclusions do not defeat statutory rights or a product recall remedy.

Starting a return

Email info@phlirtbeauty.com with the order number, item, date received, and reason for the request. We provide return instructions and the correct return address. Do not send a return to a manufacturer or a mailing address unless we direct you there.

Send an authorized return within 14 calendar days after we provide the instructions, unless we agree to extend that period. Contact us if you cannot use the stated method or need an accessible alternative. Keep a carrier receipt or other proof of dispatch. Our own delay in supplying instructions will not invalidate a timely request.

Damaged, wrong, defective, or unsafe products

Please inspect the shipment and report a problem as soon as reasonably possible. We may request reasonable photographs, the order number, and packaging or batch information to investigate. A missing photograph or very short reporting deadline will not automatically defeat an otherwise valid legal claim.

Do not continue using a product that appears unsafe or has caused a concerning reaction. Contact us for instructions before shipping leaking, contaminated, aerosol, flammable, or otherwise restricted goods. We will not require an unsafe return method. We handle safety complaints under the Product Use and Safety Disclaimer and applicable legal duties, even if a voluntary return window has ended.

For a verified error, damage, or defect attributable to the product, our fulfillment, or delivery before receipt, we offer the remedy required by law and the circumstances, which may include replacement or refund. Where a refund is due, we refund the affected item and applicable taxes and charges. We pay reasonable necessary return costs or provide a prepaid label when a return is required for a covered problem.

Return costs and refund amounts

For an eligible change-of-mind return, the customer pays return postage, and the original outbound shipping charge is not refunded unless we promised otherwise or the law requires it. We do not charge a restocking fee under this policy. If we supply a paid return label, any deduction must be disclosed and agreed before use.

For our error, a covered defect, a cancellation before shipment, or a legally required refund, we do not apply voluntary-return deductions that conflict with the customer's rights. If the entire order is refundable because of our error or a covered defect, the refund includes the original standard shipping charge. Partial-order refunds include charges attributable to the refunded portion as required by law.

Processing, exchanges, and disputes

We inspect returned items promptly and, for an eligible ordinary return, initiate the refund within 7 business days after receipt. We explain any denial or proposed adjustment. Refunds ordinarily go to the original payment method; if that is unavailable, we agree on another lawful method. Bank posting times can vary and are separate from our duty to initiate the refund on time. Store credit replaces money only if you choose it or the law permits that resolution.

For an exchange, contact us; availability is not guaranteed. We may arrange an eligible return and a separate new order. Discounts are allocated consistently with the original offer; we do not impose an undisclosed retrospective price increase on retained items.

Special statutory refund deadlines, including those for an unshipped delayed order, override ordinary inspection or processing periods. This policy does not restrict an authorized card dispute, a regulator complaint, or another legal remedy. Contact: info@phlirtbeauty.com | 5383 Southern Blvd #464, Dallas, TX 75240.

Service area and checkout information

N Cosmetics LLC, doing business as PHLIRT Beauty, ships direct website orders to the U.S. destinations enabled at checkout. A destination, shipping method, restriction, and applicable charge must be displayed before an order is placed. If your address is not supported, contact info@phlirtbeauty.com before ordering. International orders are not offered under this U.S. policy unless separate destination-specific terms are provided and accepted before purchase.

Some products or destinations may require ground transportation or have carrier restrictions. We disclose known limitations for aerosols, liquids, flammable products, remote destinations, post office boxes, or military addresses before purchase when relevant. Availability at checkout determines the options for the particular order.

Processing and dispatch

Unless a different dispatch date is clearly stated before purchase, we dispatch in-stock orders within 3 business days after receipt of a properly completed order. For this policy, business days are Monday through Friday, excluding U.S. federal holidays. A properly completed order includes the information and payment authorization needed to fulfill it; our internal payment-capture timing does not restart the shipping clock.

Processing is the time before the parcel is handed to the carrier. Transit starts after dispatch. Expedited transit does not shorten processing unless that promise is expressly included in the option you buy.

For preorders or backorders, the listing or checkout must disclose the expected dispatch date before purchase. If a shipment time is not stated, we apply the applicable federal rule, generally requiring shipment within 30 days or an appropriate delay notice and consent or refund. We do not use that fallback to extend a shorter promise already made.

Shipping prices, estimates, and tracking

Shipping charges and any free-shipping conditions appear before checkout completion. Carrier transit estimates are estimates unless a guaranteed delivery service is expressly sold. Taxes are separately identified as applicable. We do not add an undisclosed mandatory shipping or handling charge after purchase.

When available, we send dispatch confirmation and tracking to your order contact. Tracking can take time to update. If we split an order, we identify the separate shipments and do not charge additional shipping without your agreement. Contact us if a stated delivery period has passed or tracking indicates a problem.

Delays and your cancellation option

If we cannot dispatch by the promised time, we notify you before that time expires, explain the revised expected dispatch date or that no date is available, and give you a clear way to agree to wait or cancel the unshipped portion for a prompt refund.

Under our policy, we seek affirmative agreement to a revised dispatch date. If you decline, or we cannot obtain that agreement by the applicable dispatch deadline, we cancel the unshipped portion and issue the required refund. Any further delay requires a new notice and agreement; an earlier agreement does not authorize indefinite delay. If you agree to an indefinite delay, you may cancel any time before shipment.

For a refund required by the federal Mail, Internet, or Telephone Order Merchandise Rule, we refund payments made through ordinary third-party credit or other covered payment methods within 7 working days after cancellation. If we are ourselves the creditor, the Rule's applicable billing-cycle requirement governs. A complete cancellation of an unshipped order includes the full amount paid, including shipping and handling; a partial cancellation includes the proper attributable amount. Required cash or payment refunds are not replaced with store credit.

Delivery responsibility and missing parcels

We remain responsible for resolving a parcel lost or damaged before delivery to the address you provided. We do not automatically transfer that responsibility to you merely by handing a parcel to the carrier. Please contact info@phlirtbeauty.com if tracking stops, the parcel is missing, or the goods arrive damaged.

A carrier's "delivered" scan is evidence to investigate, not an automatic bar to a claim. We review the delivery address, available proof of delivery, carrier information, and the circumstances. We arrange a replacement or refund when our obligations or applicable law require it. Theft after a substantiated proper delivery is assessed separately; we still assist with available carrier information.

Address errors and unsuccessful delivery

Review your address before ordering and request corrections promptly. We will try to make a correction before dispatch, but cannot promise a change after the order has entered fulfillment.

If an accurately described parcel is returned because of a customer-supplied address error or an unjustified refusal, we explain the available refund or reshipment options and any reasonable, previously disclosed costs. We do not automatically forfeit the entire purchase price. We bear costs caused by our addressing or fulfillment error. This section does not penalize a lawful rejection of damaged, incorrect, or nonconforming goods.

Weather, carrier disruptions, or other events beyond our control may affect transit, but do not eliminate our notification, cancellation, refund, or other mandatory obligations. Customer support: info@phlirtbeauty.com.

Seller and payment methods

This policy applies to direct website orders from N Cosmetics LLC, doing business as PHLIRT Beauty. The payment methods available for your order are displayed at checkout and processed through Stripe. The checkout clearly identifies the transaction currency and total amount before you authorize payment.

You must be authorized to use the selected payment method and provide accurate billing information. Card issuers or payment providers may impose their own conversion, financing, or other charges under their agreement with you; we do not control those charges and do not describe them as our own fees.

Authorization, charge timing, and security checks

By confirming an order, you authorize the disclosed total for the items, tax, shipping, and any optional charges you expressly selected. Payment is captured at order placement.

A temporary authorization can reduce available credit or funds before a charge is completed. If an order is declined or cancelled before capture, we request release of the authorization promptly; the issuer controls its posting time. If funds were captured, we initiate the applicable refund instead of treating an authorization release as a completed refund.

We may ask for information reasonably needed to verify an order or prevent fraud. We do not request full card details or passwords through ordinary email. If verification prevents us from meeting a shipping commitment, the Shipping and Delivery Policy's delay and cancellation procedures still apply.

Prices, promotions, and taxes

We disclose the price and mandatory charges before purchase and collect applicable taxes. Promotion eligibility, duration, exclusions, and limits must be presented with the offer. Codes cannot be combined unless the offer permits it. A refund is based on the amount actually paid and any applicable tax, with discounts allocated as described in the original offer.

We do not charge a cancellation or restocking fee under these policies. A material price error is handled under the Terms of Use and Sale: we explain it, seek any necessary agreement, and refund a declined or lawfully cancelled order rather than charging an unapproved higher price.

Customer cancellation and order changes

Contact info@phlirtbeauty.com as soon as possible with the subject "Cancel Order" or "Change Order," your order number, and the requested action. If an account cancellation option is available, you may use it as well. A request is not complete until we confirm the result.

We will cancel or change an order where fulfillment can still reasonably be stopped or amended. We cannot guarantee an ordinary change-of-mind cancellation after processing has advanced, even if a tracking number is not yet available. If we cannot stop a correctly fulfilled order, the Refund and Return Policy applies after delivery. A mandatory right to cancel, reject goods, or receive a refund takes priority over this operational limitation.

An address, shade, quantity, or product change may require cancellation and a new order. We confirm any change in total price before charging it. We do not treat a customer-service exchange as permission for an additional charge.

Seller cancellations and shipping-delay refunds

We may decline or cancel an unaccepted order for the reasons stated in the Terms, including genuine inventory, payment, fraud, or legal issues. We notify you, explain the affected items, and release the authorization or refund captured payment promptly. We do not retain money for goods we will not supply.

When an order cannot be shipped as promised, the Shipping and Delivery Policy governs notices, consent, and refunds. Legally required refunds are issued within the applicable period and are not made conditional on a return of goods never delivered. For a fully cancelled unshipped order, the refund includes the full amount paid for that order.

Refund destination, disputes, and recurring charges

Refunds ordinarily return to the original payment method. Contact us if that account has closed so we can arrange a lawful alternative. We do not force a gift card or store credit in place of a monetary refund that is due. Bank posting times are separate from our obligation to initiate the refund on time.

If a charge looks wrong or unauthorized, contact us and your payment provider promptly. You retain any right to dispute a transaction or use a statutory payment remedy. We may supply accurate order records in response to a dispute, and we avoid duplicate recovery or duplicate refunds.

An ordinary product purchase does not enroll you in automatic deliveries, a subscription, or recurring charges. Any future recurring program requires a separate, clear offer explaining the charge, frequency, renewal, consent, and cancellation method before enrollment. This policy does not establish terms for a program that has not been offered.

Questions: info@phlirtbeauty.com | 5383 Southern Blvd #464, Dallas, TX 75240.